Almost no one ever reads this page, I don't even know why we put it up here.

All international customers please email us before purchasing.
Shipping cost must be manually calculated and addresses must be verified.

Please, No Post Office Boxes for UPS orders.
The ultimate "order stopper". This is because UPS (our primary shipper) will NOT ship to a P.O. box. They will ship to a "rural route" box. If you put P.O. Box you might as well add a week to your delivery while we track you down again for another viable address.

Please don't bother ordering "Next Day Air" on Thursday
When you order Next Day Air on Thursday, the order usually packs and ships on Friday morning as mentioned above, and so the "Next (business) Day" is then actually Monday. Unless you asked for Saturday Delivery.

Please Don't Throw Away Your Ordered Items
Just be careful folks. This is a true story. A normal person (just like me and you) received their order. They forgot that they ordered three items. They took two of the more obvious items out of the package. Threw away the third item, and the box. Please be careful as some of our items are kind of small and if you're not careful, could be overlooked.

Don't let your stuff get stolen.
This has not happened twice. The first time we paid for it, the second time we were "on to the gig". UPS reports the package as "delivered" but the customer is saying it was stolen from their home, and for some reason we should pay for that. Once UPS shows "delivered" the package is yours. If you'd prefer having the package sent "signature required" we can do this for free. Just let us know when you order.

Broken or damaged items.
Before ten days, we will fix whatever's wrong. After ten days, it's just a shame. This is UPS's stated policy, so it has to be ours, too. They have to fix what they break, and they will not do this for us after ten days, so we cannot do this for you. Unpack those items right away and check them out.

Modifying or adding to your order later.
Sometimes this is possible, but normally it's not. The orders go out fast. You'll have to originate a new order, complete with shipping charges. Still, it never hurts to email usand see what can be done.

Note to our customers:
Folks, since 9-11 a lot of shippers like UPS have been getting pretty bogged down. One of our customers writes to us about the difference he experienced between our US Postal and UPS shipping: "...My Seascooter Battery was shipped on the same date via the USPS and arrived on Monday 3 days later, but the Sea Doo Seascooter that you shipped via UPS arrived 11 days later on June 17th...It seems a little ridiculous for UPS to take 11 days to deliver when they [UPS] used to advertise how fast they could deliver." Sincerely, ~ Roy Jones.

Our shipping department is in California.
This matters when you consider the geography. Orders from states adjacent to this state will get to you faster and orders to New York will take a lot longer.

Questions ABOUT orders, asked WITH orders.
If you ask a question about an order, WHEN you place it, the question will be answered BEFORE the order is shipped. This means we will track you down by phone, fax or email, and answer your question and THEN ship the order. See the potential for delays? We absolutely don't mind questions. But please make sure you understand the impact of asking a question with your order form or in the shopping cart.

What about overnight delivery?
Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to ship the products from the warehouse in the first place.

Please email us at info@scootermotion.com with questions about shipping options.

What if I need warranty service?
All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer.

If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive.

If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by the manufacturer or by UPS, please contact us at info@scootermotion.com

What if I want to return something?
Sorry we are unable to offer refunds. All Items are considerd special order and can not be return. If there are any problems with the Sea Doo Seascooter Daka the manufacturer will fix or replace it for you. Here is their contact info..

Seacooter Service Center:
USA, Canada & Caribbean
Operation Hours: Mon – Fri 8:00a.m. – 5:00p.m. EST
Phone: 1-800-756-2911
Fax:1-866-383-0326

How safe is my credit card information?
When you buy from ScooterMotion.com website, your credit card purchase is processed in real time through PayPal, by secure eCommerce servers. Then your order is encrypted with PGP before being sent to us. Your card couldn't be safer!

International shipping.
For now, we ship ONLY in the United States. For this, we sincerely apologize because we have met some REALLY nice people overseas, and Canada. We would like to help. We will ship US Postal to Hawaii and Puerto Rico if you're ready for the cost of shipping.

Charge Backs.
These are never necessary. These cost the vendor (that's us) twenty five bucks plus the lost inventory. OUCH! We feel litigious about these if we can prove to our credit services that we complied 100% with your requests and expectations.

If we did NOT fulfill our obligations, you will find that we are always more than happy to issue a refund (in full or in part) depending upon the circumstances. We admit it: WE OCCASIONALLY MESS UP. When we do, we customarily use refunds to fix things. Most people are happy with this.

Chargebacks, on the other hand are a hostile move and if we haven't messed up and we can prove it, we'll "play it to the bone" with merchant services.