Please Don't Throw Away Your Ordered Items
Just be careful folks. This is a true story. A normal person (just like me and you) received their order. They forgot that they ordered three items. They took two of the more obvious items out of the package. Threw away the third item, and the box. Please be careful as some of our items are kind of small and if you're not careful, could be overlooked.
Don't let your stuff get stolen.
This has not happened twice. The first time we paid for it, the second time we were "on to the gig". UPS or USPS reports the package as "delivered" but the customer is saying it was stolen from their home, and for some reason we should pay for that. Once the carrier shows "delivered" the package is yours. If you'd prefer having the package sent "signature required" we can do this for free. Just let us know when you order.
Please, No Post Office Boxes for UPS orders.
The ultimate "order stopper". This is because UPS (our primary shipper) will NOT ship to a P.O. box. They will ship to a "rural route" box. If you put P.O. Box you might as well add a week to your delivery while we track you down again for another viable address.
What about shipping?
Shipping costs are based on the costs charged by the carrier plus packing and materials courier srvice as most orders are dilivered by truck to UPS and Post Office. Most order are shipped via UPS Ground or USPS (US Mail Priority).
To ship to Hawaii, Purto Rico and to Alaska is $70.
PayPal our Merchant Account Provider does not have an option at this time to pay the difference in Shipping to Hawaii, Alaska and Overseas. Please email us at email@example.com for payment instructions for these shippments.
When should I expect delivery?
Virtually all our products leave the warehouse by the second business day after you order; many times it's faster than that.
During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard USPS Priority, UPS Ground and UPS Worldwide shipping times apply, which, depending on your location and the volume being handled by the courier at the time, is from next day to seven business days within the USA, longer for international shipments.
Please don't bother ordering "Next Day Air" on Thursday
When you order Next Day Air on Thursday, the order usually packs and ships on Friday morning as mentioned above, and so the "Next (business) Day" is then actually Monday. Unless you asked for Saturday Delivery.
Broken or damaged items.
Before ten days, we will fix whatever's wrong. After ten days, it's just a shame. This is UPS's stated policy, so it has to be ours, too. They have to fix what they break, and they will not do this for us after ten days, so we cannot do this for you. Unpack those items right away and check them out.
Modifying or adding to your order later.
Sometimes this is possible, but normally it's not. The orders go out fast. You'll have to originate a new order, complete with shipping charges. Still, it never hurts to email us and see what can be done.
Note to our customers:
Folks, since 9-11 a lot of shippers like UPS have been getting pretty bogged down. One of our customers writes to us about the difference he experienced between our US Postal and UPS shipping: "...My Seascooter Battery was shipped on the same date via the USPS and arrived on Monday 3 days later, but the Sea Doo Seascooter that you shipped via UPS arrived 11 days later on June 17th...It seems a little ridiculous for UPS to take 11 days to deliver when they [UPS] used to advertise how fast they could deliver." Sincerely, ~ Roy Jones.
Our shipping department is in California.
This matters when you consider the geography. Orders from states adjacent to this state will get to you faster and orders to New York will take a lot longer.
What about overnight delivery?
Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to ship the products from the warehouse in the first place.
Please email us at firstname.lastname@example.org with questions about shipping options.
What if I want to return something?
All Items are considered special ordered and because of this can not be returned unless there was a mistake made by us. If there are any problems with the Sea Doo Seascooter, such as it is defective or not working, the manufacturer can fix or replace it for you under warranty.
We will ship outside the US if you're ready for the cost of shipping. Our shopping cart is setup for flat rate shipping for orders in the in the continuous United States, so if you do order from overseas there will be an extra cost.
Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.